Welcome to Birkenstock Sandal Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.all-agesandals.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Birkenstock Sandal Shop caters to comfort-focused footwear enthusiasts of all ages, including:

  • Men and women seeking premium sandals, clogs, and lace-up shoes
  • Parents looking for quality footwear for their children
  • Customers valuing orthopedic support through arch supports and insoles
  • International shoppers (excluding certain Asian countries and remote areas)

2. Website Use

2.1 User Responsibilities

When using our website, you agree to:

  • Provide accurate account and order information
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the proper working of our website

2.2 Intellectual Property

All content on our website, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur, and we reserve the right to correct errors.

3.2 Product Availability

Items in our “Last Chance” section are clearance products with limited availability. We cannot guarantee the continued availability of any product.

3.3 Hygiene Restrictions

For health and safety reasons, the following items cannot be returned unless defective:

  • Arch supports and insoles
  • Items from our “Last Chance” section

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing and Taxes

All prices are in US dollars. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary due to customs processing.

5.3 Shipping Restrictions

We cannot ship to certain Asian countries and remote areas. If your location is unavailable during checkout, we regret we cannot serve your area at this time.

6. Returns and Refunds

6.1 Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange.

6.2 Return Process

To initiate a return:

  1. Contact customer service at [email protected] within 15 days of delivery
  2. Complete the Return Request Form (provided in our Returns Policy)
  3. Wait for approval and return instructions
  4. Ship items to our Denver facility using a trackable method

6.3 Refund Processing

Refunds are processed within 3 business days after return approval and inspection. The refund will appear in your account within 5-10 business days, depending on your payment provider.

6.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.

7. Limitation of Liability

Birkenstock Sandal Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use or website access
  • Delivery delays caused by customs, weather, or other factors beyond our control
  • Minor variations in product color or appearance due to monitor settings

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by the laws of the State of Colorado, USA, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified Terms.

11. Contact Us

For questions about these Terms or our products:

Birkenstock Sandal Shop
2028 Rogers Street
Denver, CO 64441 USA
Email: [email protected]
Hours: Monday-Friday, 9am-5pm MT

Thank you for choosing Birkenstock Sandal Shop for your premium comfort footwear needs. We’re committed to your satisfaction with every pair of sandals, clogs, or shoes you purchase from us.